BayMark Health Services
Lewisville, TX, USA
Description Full Time – Contact Center Leader Summary The Contact Center Lead is a key team member who helps ensure that an exceptional patient experience is being delivered through agent support. This position is intended for individuals who consistently surpass expectations, exhibit leadership potential, and possess a strong commitment to patient care. Leads are empathetic, caring, and engaging individuals with excellent listening and communication skills. They have a deep understanding of the challenges faced by individuals with substance use disorders (SUD) in deciding to seek help. Leads will allocate their time between handling calls (approx. 50%) and supporting operational functions such as queue monitoring, providing chat escalation assistance, and participating in other support initiatives (approx. 50%), which can vary depending upon business needs. Essential Job Functions Reasonable accommodations may be made to enable individuals...